1. Scope of this policy
This Privacy Policy applies to the Connect2Edit website, mobile application, support channels and services made available under the Connect2Edit name.
Connect2Edit is currently a pre-incorporation digital platform based in Tamil Nadu, India. A private limited company is proposed to be incorporated. The legal entity details and registered office information will be updated after incorporation.
By using the website, submitting an enquiry or using the mobile application, users acknowledge the data practices described in this Privacy Policy.
2. Information we may collect
Connect2Edit may collect information that users provide directly, information generated through platform activity and limited technical information necessary to operate and protect the service.
2.1 Account and profile information
- Name, email address and contact number
- Login and account authentication information
- Customer or video-editor account type
- Profile photograph, biography and account preferences
- Editor skills, experience, pricing and software knowledge
- Editor work samples, portfolio details and reviews
2.2 Project and communication information
- Project titles, descriptions and editing requirements
- Video, audio, image and other project files
- Preview files, revision requests and final-delivery files
- Messages exchanged in relation to projects
- Ratings, reviews, complaints and dispute information
- Support enquiries and communications with C2E Helpdesk
2.3 Payment, payout and verification information
- Transaction references and payment status
- Quoted amounts, service charges and refund records
- Bank-account, IFSC or UPI details provided for payouts
- Identity or verification information required for account, payment, fraud-prevention or legal purposes
Complete card numbers, card security codes, online-banking passwords and UPI PINs should not be submitted directly to Connect2Edit. Payments may be processed through an authorized external payment-service provider.
2.4 Website enquiry information
When a person submits the website contact form, Connect2Edit may collect the person's name, email address, enquiry category, message and the date and time of submission.
2.5 Technical and usage information
- Device type, operating system and application version
- IP address and approximate network information
- Login, error, diagnostic and security records
- Pages or features accessed and general usage activity
- Cookies or similar technologies used for essential website functions, security and performance
3. How information is collected
Information may be collected:
- Directly from users when they provide it
- When users create or update an account
- When customers submit project requirements
- When editors upload profiles, samples or completed work
- When users communicate, request support or raise disputes
- Automatically through necessary technical records
- From payment, hosting, authentication, storage and security service providers involved in operating the platform
Users should provide accurate information and should not provide personal information belonging to another person unless they have proper authority or consent to do so.
4. How information may be used
Connect2Edit may use information to:
- Create, authenticate and manage user accounts
- Maintain customer and video-editor profiles
- Enable customers to submit and manage editing projects
- Enable video editors to discover and complete projects
- Support project communication, preview, revision, approval and final-delivery workflows
- Process payments, payouts, cancellations and refunds
- Maintain transaction and operational records
- Respond to enquiries and provide platform support
- Review complaints and resolve disputes
- Protect accounts, project files and platform integrity
- Detect spam, fraud, misuse and security incidents
- Diagnose errors and improve service performance
- Enforce platform policies and contractual obligations
- Comply with applicable legal and regulatory requirements
Where consent is required, users may withdraw that consent by contacting Connect2Edit. Withdrawal will not affect processing already completed before the withdrawal and may limit the availability of features that require the relevant information.
6. Payments, payouts and verification
Payment transactions may be completed through an external payment-service provider. The provider's own privacy policy and terms may apply to information submitted directly through its payment interface.
Connect2Edit may receive limited transaction information, including payment status, transaction reference, amount, payment method category and refund status.
Video editors may be required to provide payout or verification information. Such information will be used only for legitimate account, payout, fraud-prevention, dispute-resolution and legal purposes.
7. Data storage, transfers and security
Information may be stored or processed using cloud-service providers whose infrastructure may operate in India or other permitted locations.
Connect2Edit intends to use reasonable administrative, technical and organizational safeguards to protect information against unauthorized access, alteration, disclosure, misuse or loss. These measures may include access controls, authentication, encrypted network connections, service-provider security controls and activity monitoring.
No internet-based service can guarantee absolute security. Users are responsible for keeping passwords and verification codes confidential and for promptly reporting suspected unauthorized account activity.
Users should not upload unnecessary personal documents, financial credentials or confidential information that is unrelated to a project or platform requirement.
8. Data retention
Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, platform operation, transaction records, dispute resolution, fraud prevention, security, enforcement of agreements or compliance with legal obligations.
Project files may be removed after the applicable project, support, dispute or retention period. Users should maintain their own copies of important source files and final deliveries.
Information that is no longer required may be deleted, anonymized or securely isolated, subject to legal and operational requirements.
9. User choices and rights
Subject to applicable law and legitimate platform requirements, users may request:
- Information about personal data processed by Connect2Edit
- Correction or updating of inaccurate information
- Completion of incomplete information
- Deletion of eligible personal information
- Withdrawal of consent where processing relies on consent
- Closure of an account
- Review of a privacy concern or grievance
Connect2Edit may need to verify the identity of the requester before acting on a request.
Some information may be retained where necessary for payments, transaction records, dispute resolution, fraud prevention, security, legal claims or compliance with applicable law.
Privacy and account requests can be submitted to support.connect2edit@gmail.com.
10. Children's privacy
Connect2Edit is intended only for individuals who are at least 18 years old. Individuals below 18 years of age must not create an account, submit projects, accept editing work or provide personal information through the platform.
If Connect2Edit becomes aware that information was collected from a person below the permitted age, reasonable steps may be taken to restrict the account and delete eligible information.
A parent or lawful guardian who believes that a minor has provided information may contact support.connect2edit@gmail.com.
11. Changes to this policy
This Privacy Policy may be updated when platform features, service providers, business processes or legal requirements change.
The updated version will be published on this page with a revised effective date or last-updated date. Where required, additional notice or consent may be requested.
12. Contact and grievance information
Privacy requests, account concerns and grievances may be sent using the details below:
Service name: Connect2Edit
Current status: Pre-incorporation digital platform
Proposed business structure: Private Limited Company
Location: Tamil Nadu, India
Privacy and grievance email: support.connect2edit@gmail.com
Business email: admin.connect2edit@gmail.com
The name of the designated grievance officer, registered legal entity and registered office address will be added after the relevant appointments and incorporation formalities are completed.